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Privacy Policy – ChachaBet Casino

1. GENERAL INFORMATION

We operate at chacha.bet under the company 3-102-897762 LTDA, based in Jaco, Costa Rica. From time to time, we may update this Privacy Policy and post the revised version on our website. We recommend checking these updates regularly.

2. DETAILS WE GATHER

When you browse our site, create an account, or use our services, we may ask for data including your contact and billing details, shipping information, transaction history, preferences, or feedback.

Our servers also collect certain background and network information whenever you use our site. These logs might note your IP address, session times, pages viewed, preferred language, crash reports, and browser information. We need these logs for consistent and efficient service delivery. Rest assured, we will not gather your Personal Information without your awareness.

Data Storage

Your information is stored on secure servers operated from time to time in Costa Rica (Jaco) or elsewhere, based on operational requirements.

3. HOW WE COLLECT AND PROCESS DATA

Some data, like IP addresses and system logs, are obtained automatically during your visits. However, we may also receive Personal Information that you submit via:

  • Registration forms
  • Email or chat conversations
  • Website interactions
  • Other communications you have with ChachaBet Casino staff or partners

We might also obtain Personal Information from verified third-party vendors, marketing partners, or reputable service providers. Moreover, we sometimes use external technical services to help handle payments, provide support, or manage your account. In those instances, any information shared with these partners follows the same confidentiality standards outlined in this Privacy Policy, ensuring that your personal data remains protected.

4. USE OF YOUR INFORMATION

Collected Personal Information helps us:

  1. Operate and manage our services effectively
  2. Offer user assistance, including responding to queries or complaints
  3. Perform vital security checks and identity verifications
  4. Process real-money deposits, withdrawals, or promotional transactions
  5. Facilitate your participation in any external or affiliate promotions
  6. Address certain business demands essential to day-to-day operations

Always following applicable privacy rules, we might sometimes provide your information to certain partners with data-sharing agreements with ChachaBet. Your Personal Information—including email or phone number—may also be used by us for:

  • Promotional messages about our offerings
  • Information on new features or services
  • Notifications about deals from third-party affiliates or sponsors

Sometimes we could ask you to join contests or polls. You may choose whether to give the required information—e.g., name, phone, address, or demographic information—participating being completely optional. Except where legally prohibited, by accepting any prize or winnings from ChachaBet you authorise use of your first name or nickname for commercial or promotional purposes.

5. DISCLOSURES IN SPECIFIC SITUATIONS

We have the right to release your Personal Information if we are legally compelled to do so, or if we believe such action is necessary for one or more reasons:

  1. To comply with a court order or other legal processes.
  2. To defend our rights or property.
  3. To protect the safety of users or the general public in urgent circumstances.

Should you cheat, try to defraud ChachaBet (or other players), or engage in questionable financial activities (e.g., stolen credit cards, money laundering, or reversed transactions), we will share all relevant information (including your identity) with banks, credit card companies, other gambling operators, relevant agencies, or law enforcement, as deemed necessary. Moreover, according with any local or national rules on anonymity, data can be made anonymous and given to academic or research institutions for the purposes of examining gambling addiction and prevention.

6. USER ACCESS AND CHOICES

You can opt out of receiving marketing or promotional communications anytime by:

  • Altering your settings under your account profile; or
  • Clicking the unsubscribe link in emails you receive; or
  • Contacting our Customer Service by email or direct message.

It is important to note that we still must retain specific portions of your data under certain laws, and opting out does not override mandatory record-keeping where required.

7. TRACKING TECHNOLOGIES

Cookies are small text files placed on your device when you browse the internet. We use them to store your preferences, streamline site navigation, monitor traffic, and customize your overall experience. We also make use of flash cookies or Local Shared Objects, which behave similarly but operate under Adobe Flash technology. Neither standard nor flash cookies can access or manipulate data beyond what is necessary for measuring usage patterns or delivering relevant content.

7.1 Strictly Necessary Cookies

These are vital for navigating the site, logging in, and conducting secure activities like deposits. Disabling them can hinder the website’s essential features.

7.2 Registration Process Cookies

During sign-up, we may use cookies to memorize information you input, enabling us to recognize you and offer the requested services consistently.

7.3 Site-Wide Usage

Our systems typically use:

  • Session Cookies.
  • Persistent Cookies.
  • Analytical Cookies.

You can decline or remove cookies from your browser’s settings at any time, though it may limit some interactive features.

7.4 Flash Cookies

You can also manage flash cookies within Adobe Flash Player’s Settings Manager. Adjusting these parameters might reduce some interactive or multimedia elements. We suggest keeping your browser and flash technology up to date.

8. ELECTRONIC PAYMENT PROVIDERS

To participate in real-money gaming, you must send funds to and potentially withdraw from your ChachaBet account. We carefully vet these payment partners to ensure robust data protection standards.

9. CONSENT TO SECURITY REVIEWS

We can initiate a Security Review at any time to validate your registration data or scrutinize your activities for evidence of Terms violations or illegal acts. When you utilize our services, you agree to let us use and share your Personal Information with external databases or verification agencies when verifying your ID or investigating suspicious transactions. You further agree to furnish any requested documents or clarifications.

10. DATA SECURITY PROTOCOLS

We know how crucial data security is. That is why we store all direct user-provided info in an encrypted, password-protected database guarded by advanced firewall solutions. We also enable SSL Version 3 encryption, typically at 128 bits, for data transmissions. Our affiliates and vendors likewise employ thorough safety procedures to ensure the same level of defense across our ecosystem.

11. MINORS’ PROTECTION

Our services strictly target individuals aged 18 or above (or the legal age in your jurisdiction). If we discover that a person under that threshold has attempted to register or provided personal data, we will reject it and strive to remove that data from our logs. Additionally, we may initiate identity checks or other reviews if we suspect a user is underage.

12. INTERNATIONAL DATA TRANSFERS

Your personal details could be maintained or processed in locations outside your home country, including areas that may lack robust privacy laws. By using ChachaBet, you explicitly agree to allow these cross-border transmissions. We diligently ensure that each affiliate, supplier, or agent follows recognized privacy measures consistent with our own.

13. THIRD-PARTY WEBSITES

Our site may link to external pages we do not own or control, for example an affiliate network or an external payment processor’s site. We are not liable for how these websites handle your data. Their own policies apply to data usage, so you should review their separate terms carefully.

14. LEGAL DISCLAIMER

Our services run on an “AS-IS” and “AS-AVAILABLE” basis, with no absolute promise of error-free operation or indefinite data privacy. We are not liable for events beyond our immediate control. We do not guarantee perfect, uninterrupted performance with respect to your personal data’s security or availability, and we bear no responsibility for indirect or punitive losses from data mishaps.

15. ACCEPTING THIS PRIVACY POLICY

By using ChachaBet’s platforms, you formally agree to this Privacy Policy, which supersedes all previous statements on the subject. It should be read alongside our Terms and Conditions and any specialized guidelines published on our site. We may adjust the policy terms from time to time, posting an updated version on the website or relevant platforms. Your continued usage after changes implies you accept the revised statements. We recommend revisiting this policy frequently for updates.

Note: If the laws in your country provide further rights under Article 77 of the GDPR or similar regulations, you may have the right to lodge complaints about data handling with a local supervisory authority.

16. EXTERNAL WEBSITES

The ChachaBet website may display links to other sites beyond our ownership or control. These external operators might gather information from you according to their own rules, which can differ from ours. We do not guarantee their site integrity, nor are we responsible for malfunctions or data misuse within those platforms.

17. ADDITIONAL TERMS

All versions of this Privacy Policy, except the English text, are available solely for informational convenience. If any differences arise between translations, the English edition prevails.