Payment Policy – ChachaBet Casino
The ChachaBet Casino Terms of Service include this Payment Policy as essential component. Your usage of the ChachaBet platform verifies that you have read, understood, and accepted the following terms. Our policies on deposits, withdrawals, refunds, chargebacks, and other financial transactions are outlined in this document. Before playing on our site, please read it thoroughly.
1. Incorporation into the Terms of Service
1.1 Policy Integration
This Payment Policy stands as an official supplement to the main Terms of Service of ChachaBet Casino. By incorporating these guidelines, we clarify how payments are processed and highlight the responsibilities of both the Company and the User regarding all financial activities performed on our website.
1.2 Company Framework
ChachaBet Casino is operated by 3-102-897762 LTDA (referred to below as “the Company”). We have designed this Payment Policy to outline the primary principles and procedures related to the acceptance and processing of User payments or wagers. Every User acknowledges that these guidelines are critical to maintaining a seamless, transparent financial environment that benefits all participants.
1.3 Legal Agreement
By playing on ChachaBet Casino and completing deposits or withdrawals, you thereby confirm that you fully accept this Payment Policy. Should you have concerns about any part of these guidelines, you must discontinue using the platform until you obtain clarification from our support team.
2. Deposits
2.1 Minimum Deposit Requirement
When a User decides to create and activate a ChachaBet Casino account, they must fund that account with at least the minimum deposit amount if they wish to participate in real-money gameplay. Only demo versions of certain games may be available without an initial deposit, but they cannot yield real-money winnings.
2.2 Specified Deposit Ranges
We designate a lower and upper limit for deposits, as indicated on the ChachaBet website. These thresholds ensure that Users can fund their accounts responsibly, guided by established parameters. We encourage each User to review the published deposit limits for the specific payment methods they are considering.
2.3 Cleared Funds for Gameplay
Only cleared funds are eligible for wagering, which means the money must have arrived successfully in your account prior to placing bets. Attempting to gamble with pending or uncleared funds is strictly prohibited and can lead to transaction reversals or account scrutiny.
2.4 Available Deposit Methods
Deposits are accessible 24/7 via authorized payment options, including credit or debit cards (Visa, Visa Electron, MasterCard, Maestro) and various e-wallets designated on our payment page. We do not accept cash, checks, or other physical means of payment. Should a particular deposit method be temporarily unavailable, this will be reflected in our cashier portal.
2.5 Dependence on Jurisdiction and Currency
Various external factors, such as local regulations and currency conversions, can influence which deposit methods are presented to you. We strive to offer the broadest possible range of options, but some payment channels may be restricted based on your region or the currency you use.
2.6 Approved Channels Only
Users must deposit funds exclusively through a legitimate Financial Institution or Payment Solution Provider aligned with our approved list of funding methods. These methods can be found on the ChachaBet website, and any deposit attempt made using a non-listed channel may be rejected or subject to additional checks.
2.7 Adequate Balance for Gameplay
If your account balance is insufficient, you will be unable to participate in real-money wagers. This requirement maintains a fair environment for every player, ensuring that no bet is placed without the corresponding funds.
2.8 Non-Accreditation of Small Deposits
We enforce minimum deposit amounts to maintain smooth transaction processing and discourage suspicious activities. Any deposit below the published minimum threshold will not be credited to your account.
2.9 Payment Currencies
ChachaBet Casino supports multiple fiat currencies (EUR, CAD, NOK, etc.) to offer convenience to our international User base. Should your payment account be set in a currency different from the one we primarily accept, your financial institution or payment provider will convert it prior to deposit.
2.10 Minimum Deposit Amount
The standard minimal deposit for fiat currencies is 20 EUR/USD/CAD or the corresponding value in other recognized currencies.
2.11 Maximum Deposit Constraints
Deposit ceilings vary based on the specific payment method chosen. These figures are displayed on our website’s cashier section for transparency. Users who attempt to deposit above these stated maximum limits might have their transaction declined, or the excess amount could be held until further verification is completed.
2.12 Personal Payment Instruments
We only allow deposits and withdrawals using payment methods that match the name on your ChachaBet account. If an instrument reflects another person’s details, the deposit may be reversed, and additional scrutiny may be initiated to ensure compliance with our anti-fraud policies.
2.13 Legitimacy of Funds
Users must never use funds derived from unlawful or questionable sources to make deposits. In alignment with anti-money laundering regulations, the Company retains the authority to confirm the origin of funds. Where relevant, we will process withdrawals back to the same payment method used for depositing.
2.14 Timing of Deposit Availability
Most deposit transactions appear in your account balance soon after you receive an electronic or online confirmation. Nevertheless, situations may arise where further checks are necessary, potentially delaying the deposit. If verification is triggered, our support team will contact you to provide instructions regarding any required documentation.
3. Withdrawals
3.1 Available Withdrawal Channels
Withdrawal services are thoroughly outlined on the ChachaBet website. Depending on your region, you may have access to a range of methods, such as bank transfers, card transfers, or cryptocurrency payouts, assuming local laws permit it. We aim to keep each method convenient, reliable, and secure.
3.2 Identification Verification
Before requesting a withdrawal, every User must undergo identity verification. Completion of a KYC procedure helps safeguard both the User and the Company from fraudulent activities and ensures legal compliance. Typically, verification involves providing official proof of identity and possibly additional documents if required.
3.3 Minimum Withdrawal Sums
The lowest allowable withdrawal in most fiat currencies stands at 40 EUR/USD/CAD or an equivalent sum in other recognized currencies. The final figure might vary based on the selected withdrawal channel, so consult the site’s banking section for exact details.
3.4 Restriction on Mixed Currency
If your deposit was made in a digital (crypto) currency, you cannot withdraw in a fiat denomination, and vice versa. Each currency pathway remains consistent throughout the deposit-and-withdraw cycle.
3.5 Crypto Withdrawal Details
For Users opting for digital currencies, withdrawal payouts go to the virtual wallet connected to your account. We advise verifying that your wallet address is accurate and secure, as errors in address submission can lead to irretrievable fund losses.
3.6 Maximum Withdrawal Parameters
Each withdrawal tool (e.g., e-wallets, cards, or crypto wallets) can have a maximum amount you can withdraw per transaction. The specific ceiling for each method is documented on our site, so it’s recommended to verify these limits in advance.
3.7 Limits on Non-Jackpot Winnings
We impose monthly, weekly, and daily withdrawal ceilings on non-jackpot wins. Generally, up to 20,000 EUR/USD/CAD per month may be withdrawn, with additional daily and weekly constraints also in place. These controls maintain manageable cash flow, reduce fraudulent usage, and foster a secure environment for all.
3.8 Crypto Payout Limits
Similar to fiat limitations, there are also caps for daily, weekly, and monthly digital currency withdrawals. The exact thresholds depend on the virtual currency in question and may be updated as needed.
3.9 KYC Reevaluation
We reserve the right to conduct further reviews for withdrawals, particularly in cases where suspicious activity is detected or where a User’s cumulative withdrawals exceed certain internal thresholds. During such checks, you may be asked to provide updated or additional identification documents.
3.10 Withdrawal Request Processing
Once submitted, your withdrawal request undergoes an approval review, which generally concludes within two working days. Should we reject a request, we will communicate the reason via email or an in-account notification. Before finalization, you are free to cancel any pending withdrawal to continue gaming with those funds.
3.11 AML Obligations
In alignment with Anti-Money Laundering regulations, you must wager your active deposit at least once before requesting a payout. For instance, if you deposit 100 EUR, you are required to place bets cumulatively worth 100 EUR prior to withdrawal. This policy deters the platform’s use as a channel for non-gaming financial transactions.
4. Refunds and Chargebacks
4.1 Definition of Chargeback
A chargeback is an action taken by a financial institution or payment provider to reverse funds back to the User’s account when sufficient proof indicates that the initial transaction was invalid, unauthorized, or fraudulent.
4.2 Consequences of Chargebacks for the Company
When a chargeback occurs, the Company not only loses the principal amount but also faces the burden of additional fees, such as processing charges and currency conversion costs. This scenario can negatively affect our operational stability and hamper legitimate User payouts.
4.3 Impact on User Accounts
If a chargeback claim is made on a deposit used to wager on our site, the Company retains the right to suspend or freeze the associated User account. While the claim is investigated, all pending transactions, withdrawals, and bonuses could be halted until the situation is resolved.
4.4 Company-Issued Refunds
Refunds are executed solely under the authority of ChachaBet Casino, without requiring external facilitation. A refund typically occurs if a transaction error happened on the Company’s end, if you can demonstrate that a deposit was mistakenly processed multiple times, or in other specific scenarios where a mistake is verifiable.
4.5 Refund Evaluation Period
We usually decide on refund requests within a two-day timeframe, and the outcome will be sent to you through the email address linked to your account. If approved, the refund should appear in your payment method within a reasonable period, subject to external processing times.
4.6 Instant Services and No Refund
It is imperative to note that certain gaming services are consumed the moment you place a bet. Because such services are effectively delivered instantly, standard refunds generally do not apply to wagers already settled or played.
5. Additional Provisions
5.1 Correction of Erroneous Winnings
If, due to a platform mistake or a technical glitch, your account is erroneously credited with funds that you did not genuinely win, those sums remain the property of the Company. We will make every effort to rectify such accidental crediting promptly, and if funds have been withdrawn before detection, you are obligated to return them.
5.2 Further Company Rights
The Company retains the right to suspend your account, offset any wins derived from erroneous deposits, or take similar legal and administrative actions if we suspect any wrongdoing or notice anomalies in crediting. This step ensures the integrity of the entire gaming ecosystem.
5.3 Reasonable Deposit Behavior
All deposits should align with genuine gameplay intentions. If we suspect that repeated deposits are being made purely to exploit currency conversions, payment system functionalities, or promotional offers without actual wagers, we may cancel or revoke transactions.
5.4 Document Submission
At any stage throughout your membership with ChachaBet Casino, we can request additional identification or verification documents. This process helps preserve a safe environment, fulfilling the Company’s legal obligations to confirm User identity and to counter illegal activities.
5.5 Absence of Banking Status
ChachaBet Casino is not a financial institution. We do not accept deposits to store money for interest, nor do we offer any banking or investment products. All funds in your account exist solely for the purpose of wagering on our games or services.
6. Fees and Taxes
6.1 User Responsibility for Taxes
Every User is responsible for abiding by the tax laws in their place of residence. If your local legal regulations stipulate the reporting and taxation of gambling winnings, it is your duty to file such reports appropriately. The Company does not, under ordinary circumstances, withhold or pay taxes on your behalf, except where mandated by specific legal jurisdictions.
6.2 Liability for Fees
Certain jurisdictions may impose fees on financial transactions, such as currency conversion charges or processing surcharges. In these instances, the User bears the responsibility for fulfilling these obligations. We strongly recommend consulting with a financial advisor or verifying local legislation to clarify any potential liabilities.
6.3 Transparency and Record-Keeping
We encourage all Users to maintain personal transaction records that reflect deposits, winnings, and payouts. Good record-keeping ensures that you understand your gaming activity and any financial obligations that accompany it.
6.4 Jurisdictional Distinctions
Laws on gambling-related taxation vary widely from one region to the next. If you are a resident in a location where you must disclose betting gains or losses, or if your local rules specify certain payment reporting, you are expected to fulfill those requirements independently.
Overall Compliance and Contact Information
Our core aim at ChachaBet Casino is to furnish a secure, convenient environment for every form of financial interaction—be it depositing, withdrawing, or taking advantage of promotional offers. This Payment Policy is calibrated to prevent fraud, shield Users from potential exploitation, and ensure that each and every transaction is handled with integrity.