Log In
Sign up

Terms and Conditions – ChachaBet Casino

You agree to these Terms and Conditions by using or viewing any portion of the ChachaBet website or by establishing an account. Included in these Terms are all other policies relating to our gaming or betting services, our Privacy Policy, and Cookies Policy. Should you disagree, please refrain from using or visiting our website.

From time to time, we might change these Terms to follow corporate policies or updated laws. Our website always has the most recent version; by using our services past any modifications, you consent to the updated Terms.

ChachaBet is run by 3-102-897762 LTDA in Costa Rica (Jaco). References to “you,” “user,” or “player” mean any visitor or account holder. “Games” includes our Casino, Live Casino, Sportsbook, card games, and anything else we may add or remove in the future.

Your Account

Legal Requirements

An account, hereinafter the “Account,” is created once you accept these Terms. By registering, you declare that you are over 18 years old (or older if your jurisdiction mandates a higher legal gambling age). You must also confirm that online gambling is permitted in your location. Individuals under 18 are not allowed to use our services.

We do not accept registrations from residents of certain regions, which include, but are not limited to, Australia, Austria, Curacao, France, the United Kingdom, the U.S. and its territories, and others listed in official restrictions. We reserve the right to refuse users from additional countries as we see fit.

Registration of Account

  1. You must first open an account to place bets or play for real money.
  2. During sign-up, you will supply accurate and current details, such as email address, phone number, username, and password.
  3. By registering, you confirm that the name used is your legal name. If a need to correct or modify your name arises, contact our customer support for assistance.
  4. You are responsible for safeguarding your chosen login credentials. We disclaim liability for unauthorized access resulting from accidental or intentional sharing of your password.
  5. Anyone who is an employee, contractor, or affiliated person of our service providers (including family) is not allowed to maintain an account, nor exploit promotional materials. Accounts found in violation will be closed, and any accumulated winnings will be forfeited.
  6. You are prohibited from assigning or selling your Account. This includes transferring intangible values such as wagers, balances, or other claims to any third party, whether formal or informal.

Account Issues

  • Forgotten Password or Suspicious Activity: Immediately notify us if you lose your password, suspect someone else has it, or notice possible collusion.
  • Voiding Bets: We can void any bet or transaction if we find direct or indirect attempts to manipulate outcomes, circumvent rules, or exploit technical errors.
  • Linked Accounts: If we close or suspend your Account, we may also shut any subsequent ones you create with the same IP address, payment method, or personal data.
  • Extra Security: To enhance safety, you can enable two-factor authentication (2FA). You remain responsible for keeping login details private.

By registering an account, you warrant that you are of legal age, will use the Account only for recreation, do not reside in a prohibited territory, and will provide only accurate information. Additionally, you agree not to engage in collusion, unlawful acts, or software/hardware manipulations to cheat the system.

Multi Accounts

  1. Each person can register just one Account on ChachaBet.
  2. Only one Account is allowed per IP address or household, unless you inform us in advance of multiple legitimate users sharing these details.
  3. Creating or attempting to create a duplicate account leads to closure of all associated Accounts. We may confiscate any winnings, promotions, or deposit balances from those accounts.

Payouts

  1. Winnings become available in your Account once the game or event in question is definitively settled.
  2. If a technical or human error causes funds not belonging to you to be credited, we will remove the incorrect amount. If you have already withdrawn those funds, you owe the sum back to ChachaBet. Please let us know immediately if you spot an accidental overcredit.
  3. We may carry out extra identification checks when you withdraw, especially to comply with anti-money laundering requirements.

Deposits and Bets

  1. To place real-money bets, you must deposit funds into your Account using recognized payment channels (e.g., credit/debit cards, bank transfers, e-wallets). The “Deposit” page on our site details the available methods, which differ by territory.
  2. We accept various currencies. If we receive a deposit in a currency different from your chosen account currency, we convert it using applicable rates and pass on any associated fees.
  3. ChachaBet can require further KYC (Know Your Customer) documentation for deposits. Failure to provide these documents can lead to account closure.
  4. We do not grant credit or allow third-party deposits. Any deposit made by an unregistered card or external account is considered invalid, and we may return those funds to the rightful owner.
  5. Each deposit has to be rolled over at least once (bet) before it is eligible for withdrawal, to comply with anti-money laundering standards. Should any promotional wagering requirement apply, it must also be satisfied.
  6. New users have a betting limit of €500 for slot games. Achieving “VIP” status (single deposit of €250+ or total monthly deposits of €3000) raises that limit to €2500. If a VIP user’s monthly deposit or bet volume falls below certain thresholds, the slot limit reverts to €500.

Withdrawals

  1. During your initial withdrawal request, you must provide standard KYC documents (ID copies, partially masked credit/debit cards, bank statements, proof of address, etc.). We may ask for additional verifications depending on the situation.
  2. We can adjust maximum withdrawal transaction limits at any time without prior notice.
  3. You cannot withdraw bonus-locked funds or amounts stuck in an unfinished or “aborted” game session.
  4. If you have wagered less than the deposit amount, we can decline the withdrawal. You must roll over your deposit at least once before withdrawing.
  5. We aim to process withdrawal requests within two banking days, although some methods or checks can cause minor delays.
  6. Withdrawals typically go back to the same method you used to deposit. If you or we cancel a withdrawal, any returned funds move back into your Account.
  7. We do not offer refunds on funds already consumed in gameplay.
  8. The default daily withdrawal cap is €10,000, and the monthly limit is €50,000. Larger amounts may be paid in installments unless otherwise agreed.
  9. Any single account cannot withdraw more than €100,000 in net winnings in a 24-hour period (00:00–23:59 GMT).

Account Closure

  1. You can close your Account at any time by clearing any open bets and contacting support. If the reason is gambling addiction or problematic behavior, please let us know.
  2. We reserve sole discretion to decide how to return any remaining balance.
  3. We may close your Account ourselves and refund your available balance (minus relevant fees) without needing to provide a reason.
  4. If you fail to use a bonus within one month, it may be revoked.
  5. We can refuse a withdrawal if we suspect fraud. Such accounts can be frozen, and any funds withheld.
  6. If an account is identified as a “bonus hunter” or “abuser,” all bonus-based winnings are voided, and the account is blocked.

Personal Information

We abide by relevant data protection laws. Personal data you submit is handled per our Privacy Policy, accessible via the site. By using ChachaBet, you consent to such processing.

Crashed & Aborted Games

Criminal Activity

If we detect suspicious or unlawful acts (e.g., potential money laundering), we can close all linked Accounts, block deposits/withdrawals, and inform legal authorities. Any impacted funds are seized.

Collusion and Cheating

ChachaBet can block or remove an account’s funds if the user is found to be colluding with others, sharing card details, or using multiple accounts in tandem. We use both human oversight and automated checks to detect these behaviors.

Fraudulent Activity

If a user leverages VPNs or proxies to mask location, or if someone places bets on behalf of a third party, that account may be terminated, and all funds forfeited. We also reserve the right to notify banks, card companies, or regulators about potential fraud.

Live Chat

We may provide a chat facility for social or support communications. We can log and moderate all conversations. Your use of chat is for fun and basic communication only, bound by these guidelines:

  • Do not post content that is obscene, bigoted, or hateful.
  • Avoid abusive or defamatory remarks toward ChachaBet or others.
  • Do not promote competitors or unrelated commercial entities.
  • Refrain from sharing untrue, malicious statements about ChachaBet.
  • Collusion or suspicious chat will be forwarded to authorities.
  • If you violate these rules, we can remove chat privileges or close your Account, refunding only unencumbered balances.

Liability

  1. We are not liable for technical disruptions, server downtime, or external political factors interfering with gameplay. Refunds are purely at our discretion.
  2. No damages or losses allegedly stemming from using or misusing the website will be our responsibility—this includes data corruption, communication failures, or content inaccuracies.
  3. Any system malfunction voids wagers.
  4. If a game starts but is halted due to system failure, your stake is refunded or credited back to your account. If you had a credit at that moment, it is also returned or paid out.

Duties

We can transfer or assign our rights under these Terms to another entity if necessary. You may not reassign your rights or responsibilities without our explicit written approval.

Complaints

If you need to file a complaint, email [email protected]. We try to resolve legitimate issues quickly. If your concern relates to a disputed transaction, supply the full details. Our decision is final in most cases.

Agreement & Admissibility

These Terms, alongside our Privacy and Cookie policies, form the entire agreement between you and ChachaBet, overriding prior communications. A printed or electronic copy of these Terms is legally valid in relevant judicial or administrative processes. If any portion is ruled invalid, the remainder stays in force. If translations conflict, the English text prevails. By continuing, you agree that the laws of our jurisdiction govern, and you consent to that region’s arbitration or courts if disputes arise.

Copyright

We solely own the “ChachaBet” trademark and logo. Unauthorized use can lead to prosecution. The domain https://chacha.bet/ is operated by 3-102-897762 LTDA; no one may incorporate that URL or our pages into external sites or platforms without written approval. Our site layout, code, and content are protected intellectual property. You also agree not to run scripts or bots to monitor or scrape our site. Any unauthorized reproduction is prosecutable.

Promotions: Terms & Conditions

Every promotional offer includes specific terms in addition to these overarching Terms. By entering a promotion, you accept both sets of rules. If no special terms exist, these Terms apply by default. Each clause of a promotion stands independently; if one is deemed invalid, the others remain active. Participating in a promotion indicates full acceptance of these Terms and any promotional conditions, with all final decisions resting with ChachaBet.

Bonuses and Bonus Money

ChachaBet often rewards players with special credits, ranging from deposit matches to free spins, free bets, and extra cash. Typically, these promotions carry wagering or rollover requirements—read each bonus description before use.

  • If a user abuses or attempts to manipulate a bonus, we may revoke all related credits and freeze the account.
  • Malfunction annuls all associated payouts.
  • Bonus money generally expires after 30 days unless otherwise noted in bonus terms.
  • Default wagering for casino bonuses is 30× the credited amount; 15× for sportsbook. This can differ; consult specific promotional guidelines.
  • Not all bets contribute equally: typically, many slot titles count 100%, while table games or video poker count less.
  • If your balance dips below €0.10, the active bonus is considered void.
  • Free spins on certain games convert winnings into bonus funds that must still be wagered.

Sports Betting Rules

ChachaBet takes bets on a variety of sporting events, each governed by sport-specific or event-specific rules. You may not place bets beyond your account balance. Once placed, a bet cannot be altered. We reserve the right to void or cancel bets for reasons like technical mistakes, contradictory odds, or direct involvement of the bettor in the event. Final results are credited when confirmed.

Gambling with Responsibility

ChachaBet fosters safe and enjoyable gaming. However, if you suspect addiction or problematic behavior, consider setting deposit/time limits or pursuing self-exclusion by contacting [email protected]. We want gaming to remain fun. If you are under 18, or if local laws forbid online gambling, you must not use our services. For more resources, see BeGambleAware.org.

Other Terms

All translations of these Terms are for reference only. The English text controls if there is a discrepancy or conflict. Email [email protected] if you have questions. We do not share your personal data with others without permission, except where necessary or legally required. By continuing, you acknowledge you have read and agree to these Terms..